Do You Accept Cash Payment?
- This is a company and not an individual business and as such, We do not accept cash payments. All payments are made directly to our company's account so that each customer will have at their disposal a "Payment receipt" as justification of their payment to our account should in case anything happens with their order or payment.
- We Also do not accept cash payments because of money laundry we are avoiding as we do not want to be part of any money laundry and also
- we do not accept cash payments in order to avoid under age customers from placing online orders with us.
Where Are you Located?
We get asked this one all the time. The answer is yes.
- We run an honest and legitimate business. We want to believe that, you got our website and contact details from GOOGLE. Because we are legit, that is why GOOGLE Pop's up our website and contact details with you. We have a 100% operative and verified license with Google company.
Note: Not fake company can or will have an operative verified account on GOOGLE like ours and other legit companies you can find on GOOGLE.
- Our goal is to provide our customers with great products and great customer service so they will come back for more and tell their friends about our great products and service. You can try our services for as little 1/4 ounce for new clients. We are your solid connection! After purchasing from us we are very confident that you will be back for more,because we guarantee the best quality.
Do You Deliver Outside USA ?
YES, we do deliver outside. Our main markets Countries are UK, Australia, France, Italy, Chile And Canada thereby expand to those areas for good deliveries.
What do I need to place my order ?
- Blackest Smoke is a company and not an individual or private business. To place your order with us directly on our website, you must be a U.S.A, CANADIAN, U.K, etc resident with a valid government issued ID (Drivers license or Passport). If your ID does not show your delivery address, we also request Proof of Residency, which can be a lease agreement, utility bill, bank statement, etc
- If you owned a medical card, you can shopping in person in any of our store front location within the United State. Text us to get days of the week we accept instore shopping.
Where do you ship From ?
All orders are shipped from our main Branch in US using either Fargo Courier Services, Fedex, UPS, USPS, DHL and Post Office depending on the closest delivery agency to the buyer's location and/or buyer's desire.
Will I have to sign for a package ?
Will NEVER have to sign for a package from us but you must be at home during delivery or let us know where you will want you package to be deposited if at all you won't be at home during the delivery time.
Do you deliver to P.O boxes ?
Yes we deliver to P.O boxes.
Do you provide tracking ?
We provide tracking numbers after package registered for delivery so you can confirm and locate your package on-line while on transit to your destined address of order.
How can I track my package ??
We work with several delivery services in wish tracking numbers are available upon Payment and registration of packages at the Fargo Courier Services, Fedex, UPS, USPS, DHL and Post Office delivery company. We are working real good to make you receive your order with couriers above.
How long does it take to receive my package ?
- Delivery within the state takes 30-60 Minutes depending on the customer's location.
- Out off state within the USA takes 1-2 business days.
- Canada Takes 2-3 Business days
- To Europe, UK, etc, it takes 3-5 business days.
Is your packaging discrete ?
Our packages are often very discreet and professional. We believe that the right to personal privacy is our most sacred right and we do everything we can to protect yours. Shipped orders arrive in a clean, professional brown box with a shipping label from "Space Brain". There are no markings on the box, and the courier delivering does not know the contents of your package, and does not work for the Blackest Smoke directly. Same-day orders are delivered by Blackest Smoke personnel, but they do not know the contents of your order. That's your business.
Is it really safe to order from you ?
Through various high tech security precautions, we have created a system where the risk to you is minimal. In our opinion, mail order is safer than buying from a dealer and driving home with the contraband in your car. Your package will look like an ordinary package so who’s to know what’s in it? Please see the security page for more information on our security system.
What is your return/refund policy ?
For obvious reasons we do not accept returns. However, when you see the quality of the product you will not want to return it! If your package does not arrive within 5 days of payment, write to us and we will check the tracking records to see if it was delivered. If the package was not delivered due to our error, we will resend or give you a refund depending on how you want it. If it just gets “lost in the mail” then we will reship. If the package was delivered, we shall give you the delivery confirmation code so you can see for yourself it was delivered, but no refund. It could be it was intercepted by a family member or roommate and we have no control over that. Also if it was not delivered due to a customer giving a faulty address there will be no refund.